Product Manager

Job Introduction

Purpose: 

This role will work closely with our Transformation & Product Director, Senior Product Manager, and the rest of the Transformation & Product team to define our product direction and prioritise the execution of the Crunch product roadmap, aligning with the Crunch strategic objectives and customer requirements.

The role will help Crunch to enhance our impressive portfolio of scalable products and help us achieve our growth plans to deliver increased revenue.

Role Responsibilities:

• Be a leading voice in the discovery phase of new products, including business cases, scoping and writing User Stories, owning concepts through to launch and ongoing ownership and development of the product to ensure its success.

• Own and facilitate the fine tuning of our existing product offerings, as they develop and evolve in a competitive marketplace.

• Have a keen understanding of our product’s market positioning and effectively champion its promotion to our target customer base.

• Collaborate effectively with cross-functional Agile Scrum Teams, including product specialists, analysts, developers, testers, designers, sales and marketing teams.

• Support the ongoing development and maintenance of the Crunch product roadmap and product vision.

• Build and maintain credible, trust-based relationships with key stakeholders around the business, keeping them fully informed of progress on roadmap activity and upcoming product ideas, and assessing the impact of products delivered.  

• Develop a deep understanding of our customers, regularly engaging with them, conducting user interviews to gather their requirements and use their insights to inform our product decision making.

• Integrate usability studies, research and market analysis into product requirements to enhance customer satisfaction and grow the Crunch product.

• Define and analyse metrics that inform the success of products and Return on Investment (ROI.), utilising data to inform decisions, drive continuous improvement, determine our strategic direction and communicate this to stakeholders as necessary

• Assist and support in wider business incident management and resolution.

• Embrace the usage of the Hibob system, which is being used by Crunch to complete regular 121 and quarterly review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).     

• Promote an incremental ‘Agile’ development strategy where appropriate, ensuring that value is delivered quickly and efficiently.

• Be actively involved in external networking and events to raise Crunch’s profile in the Product community.

• Keep your finger on the pulse with advances in product management and share this knowledge with others at Crunch.

• Serve as a buddy for others in the Transformation & Product team as required to cover time off and keep the momentum going on all of our product deliverables.                   

The duties listed above are not exhaustive and you may be asked to perform other duties from time to time that are reasonably required by the Company. 

Role Specific Qualifications and Experience:

Essential:

• Demonstrable experience working as a Product Manager or Product Owner for successful commercial products.

• Accustomed to working on multiple priorities as part of a cross functional product or project team, engaging effectively with both technical and non-technical stakeholders, including customers.

• Strong analytical and problem solving abilities, with a keen eye for detail and a methodical approach to testing and validation.

• Strong stakeholder management at all levels, including internal teams, external users & C-Suite executives.

• Experience working with Scrum teams and ‘Agile’ project management methodologies, with a flexible approach to project management that accommodates rapid experimentation and learning.

Desirable:

• Degree or accredited qualification in a relevant discipline such as product management, in particular ‘Certified Scrum Product Owner’.

• Awareness of the features of a Software as a Service (SaaS) and/or FinTech business and topical issues within the wider business landscape.

• Comfortable with usage of Google Analytics reporting and other tools to make informed data driven decisions.